The AAL Insurance Company has been providing their clients with insurance and financial planning since 1902. In order to offer added service to their customers as well as better organize their business, AAL felt it would benefit both their customers and themselves to switch from paper forms and policies to digital documents. Because signatures are an integral part of their business, AAL looked to SignatureGems to provide the e-signatures necessary to convert to a paperless document system. AAL is composed of about 1800 agents. With such a large association, digital organization is a key to successful business. “these signature capture systems allow us to get electronic authorization for purchase of our insurance or financial plans, so we can complete our paperwork digitally,” says Marcus Mack, AAL Assent Manager. An agent will meet with a potential client and discuss financial planning, a pension plan, an insurance policy, whatever is applicable to the client’s needs. If the customer signs up, the entire transaction (information and signature) is electronically taken, with a notebook computer and the signature capture system. (AAL uses the SignatureGem™ 1"X5"). As part of a complete e-signature solution, the software suite, GemTools™, provides AAL with signature security and authentication tools. Each signature is saved in a secure setting, along with its signature data: precise, one-of-a-kind qualities that settle any issues of non-repudiation. “The ability to electronically capture signatures as opposed to processing them manually has definitely been a great benefit to AAL and ultimately a benefit to our customers. With completely digital processing, our customers’ waiting time is cut dramatically and the service we offer is more efficient and timely,” says Mack. Portrait of a win-win situation: AAL’s customers receive stepped-up service, AAL’s business attains further efficiency and productivity in a more paperless environment, and the SignatureGem has the opportunity to help AAL get signed up with signature capture.